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Press Release
29 January 2021

Boxever announces strategic technology partnership with Quantum Metric

29th January 2021 – Boxever is delighted to announce it is partnering with Quantum Metric. The partnership will enhance the data collected in the Boxever platform to further improve online customer experiences. Integrating Quantum Metric and Boxever will allow brands to use behavioural analytics to support real-time one-to-one personalisation and experimentation.

More than a CDP, more than an experimentation tool, more than a personalisation solution: by integrating Boxever with Quantum Metrics, brands not only have a platform to surface anomalies in customer interactions, but now the solution to take action in real-time with a truly personalised response to optimise the customer journey.

Smarter Data – feeding Boxever’s CDP with Quantum Metric’s behavioural analytics and insights will help simplify and improve customer journeys, detect and respond in real-time to any in-session glitches and recover potential abandonments.

Smarter Interactions – leveraging Quantum Metric’s real-time behavioural insights will turn a potentially negative experience into an experience that improves customer LTV. Boxever’s Decisioning Engine can make calls in real-time to determine the next-best-offer, action or message to present across the most appropriate channel.

Smarter Experimentation – integrating Quantum Metric with Boxever’s Web Experiences allows you to perform A|B testing across a variety of experiences, offers and messages in real-time. You no longer need a Behavioural Analytics, Customer Data Platforms and an A|B testing tool to personalise customer experiences in real-time. You can do it all with Boxever and Quantum Metric.

“Boxever is delighted to be partnering with Quantum Metric. This partnership will super-charge our data-driven personalisation and decisioning capabilities by leveraging Quantum’s real-time insights – further enabling even smarter insight-driven experimentation, automation and customer experience. Boxever is committed to providing our customers with best-of-breed solutions, and having Quantum Metric in our ecosystem further strengthens this promise.”

Dermot O’Connor
Co-founder & VP Business Development, Boxever

“Quantum Metric is thrilled to announce our partnership with Boxever. This will drive intelligent personalisation based on Quantum’s real-time insights and enrich Quantum’s Continuous Product Design platform with a broader understanding of the customer. In an increasingly fragmented MarTech landscape, it’s exciting to be partnering with a company that can deliver a consolidated view of the customer and activate across multiple online and offline touchpoints.”

Jake Makler
Global Partnerships, Quantum Metric

Contact us to find out how Boxever and Quantum Metric can help your business.

Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that is fast, quantified, and based on what matters most — your customers’ perspective.

Quantum Metric was founded in 2015 by 4x time founder and CEO Mario Ciabarra. We have been recognized as a Gartner Cool vendor, INC500, CNBC Upstart 100, and Deloitte Fast 500. In 2020, we introduced Continuous Product Design as a new approach to delivering digital products faster. Our board of advisors includes former C-suite executives from Cisco, Oracle, AppDynamics and the founders of Tealeaf and OpinionLab. In January 2021, we raised a $200M Series B round.

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Boxever is a digital optimisation platform that uses data and AI to help the world’s biggest brands make every customer interaction smarter and deliver game-changing customer experience. We do this in two ways. Firstly, we build rich and accurate profiles of their customers using data from across their business. Then we use AI to automate decisions about how to personalise interactions on every channel and in every moment.

The result? Personal, relevant and valuable experiences for customers, and improved engagement, acquisition and conversion for the business. Since we started back in 2011 we’ve been helping the likes of Emirates, Ryanair, Hive and AIB revolutionise how they engage customers. Nine years on, we’re now recognised by the analysts as a leading player in personalisation and ranked by Forbes alongside Google, Apple and Amazon as one of the most powerful examples of AI in use today.

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