Innovation at Boxever

We have high expectations for innovation. It has to be meaningful. It has to work. It has to be scalable. And it has to make our customers’ lives better. Why would we be interested in anything less?

Innovation
at Boxever

We have high expectations for innovation. It has to be meaningful. It has to work. It has to be scalable. And it has to make our customers’ lives better. Why would we be interested in anything less?

Creativity that works

The word “innovation” is everywhere. Some say they have a culture of it. Others say they do it organically or disruptively. But look behind the words and much of today’s so-called innovation is tickboxing. Our approach is different. It’s not complex, but it makes sense: it has to be meaningful. It has to work. So our start point is to listen to our customers and bring them into the process. That has been our approach since we first started – and it’s why our tools have always been more than fancy talk. They deliver.

Boxever Labs

Drive into the future

Our customer success team will be with you from day one. First, they’ll swoop in with the basics. They’ll get you up-and-running on the platform. Provide training. Offer hotdesk support and account management. But they specialise in so much more. As long-term partners to all your teams, they’ll provide strategic success services and projects. Whether that’s advice on optimising the customer lifecycle, helping to refine channel engagement or running workshops to define your personalisation roadmap, you’ll have support from the most experienced and creative team in the business.

Product design partnerships

Two heads, better than one

The age of individual organisations solving big problems on their own is over: the era of collaboration is here. We know we won’t always have all the answers, or get to them quickly on our own. So we bring together brilliant thinkers from customers and universities to stretch our thinking, incubate new ideas and add extra rigour to our what we do. The result: better products and tools, tested and shaped for the real world.

Innovation workshop

Releasing your
innovative potential

It doesn’t always have to be us doing the innovation: we’re just as focused on helping our customers be push for constant improvement of their tech stack or customer experience. That’s where innovation workshops come in. Whether our customers are looking for technical solutions to an infrastructure problem, a new approach to channel engagement or want to shake-up how they’re looking at segmentation, our workshops turn old thinking on its head and forge new paths forward.

Innovation methodologies

Innovation
that scales

Great ideas aren’t great ideas if they don’t work in practice. We’re obsessed with being practitioners of scalable innovation – that is, innovation that really works. Our people hail from a range of places, disciplines and educational backgrounds, and all bring structured thinking to the big challenges facing our customers. Whether it’s Design Thinking, Ideate, Agile or Lean Six Sigma, we marry the right methodology with the right “big idea” to make sure our customers get products and tools that really work.

Boxathons

Making big
leaps forward

Even the brightest, best and most creative thinkers can get bogged-down in the day-to-day. Progress often needs time and space to breathe. Every year a Boxever “hack” called Boxathon frees the entire business from the constraints of the day job. Teams of engineers, analysts, account management, HR and finance professionals work together to take new ideas and create early tool, product and methodology prototypes. The aim: to make our customers’ lives easier, or their work more effective.

How to engage
“tomorrow’s customer”

How we work
with customers

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