Travel and Hospitality Personalisation Platform

Seamless and valuable interactions

The route to purchase isn’t what it used to be. Your customers don’t live on one channel, or follow the traditional customer journey: they’re explorers, picking up inspiration, ideas and deals from 101 different places. By connecting all your data and channels in one place, we help you tap into this new, fragmented customer journey with slick “right-time, right-place” experiences that leap from touchpoint to touchpoint.

The result? A “connected”, inspirational and personalised journey for your customers – and increased acquisition, conversion and revenue for you.

Omnichannel Personalisation

Know your customers inside-out

We make sure you know precisely who you’re talking to. Our Customer Data Platform has been built for the travel industry. It unifies all your data intelligently, removing any overlap and duplication of customer records and applying the right context in real time.

You’ll benefit from deep traveller understanding that empowers the smart selection of the best actions to take with them in every moment.

Customer Data Platform

Up-selling and cross-selling that works

Want to supplement sales with products designed to enhance your customers’ travelling experiences? Whether it’s room upgrades, transfers, massages or meals, Boxever takes the deepest, most accurate understanding of your customers and turns it into product and content recommendations that drive cross-selling and up-selling that really works.

Our decisioning engine optimises these recommendations in real time so your customers receive the most relevant content whenever and wherever they’re browsing (or even if they’re speaking to your staff on-the-ground).

Decisioning and AI

Turn browsing into buying

Looking to turn web visitors into real, paying customers? We can help. Whether it’s delivering urgency messaging to encourage purchase, recovering sales from abandoned carts or retargeting “bounced” traffic with relevant online content online, we put behavioural and operational data to work to improve both engagement and acquisition.

Web Personalisation

Turbo-charge your advertising

Boxever unleashes hyper-effective digital advertising powered by automated, precise decisions based on customer data. Our AI engine makes your media spend much more efficient by making sure only the right people see your content (it seamlessly integrates with Google and Facebook, too).

It helps convert “bounced” traffic by presenting regular site visitors with relevant offers elsewhere. And it helps you target new customers by creating “look-a-like” audiences based on characteristics they share with those you already know. It’s the end of “spray and pray.”

Digital Advertising

Take your messaging, mobile

Today’s travellers turn to their mobile for travel ideas and booking. We help you offer value, inspiration and convenience to them through personalised interactions directly on their smartphone.

We can help you deliver hyper-relevant messages specific to their precise location using geofence technology, too. Touched down near the hotel? Send them an update to let them know their room is ready. Arrived at the car hire office? Send them check-in instructions. Smoother journey, happier customers.

Mobile messaging

Built for your stack

In an industry based on endless connections – connections between aggregators, hotels, providers and partners – Boxever understands the importance of complete, seamless and real-time integration.

Our platform connects with all your operational, data, marketing or customer service systems quickly and simply. Result? You maintain 100% reliability, while everything in your stack gets smarter. You’ll also be free to build the stack you want with no restrictions.

Boxever Integrations

21st century agent enagemement

In the age of experience, contact centres and chat services are uniquely placed to deliver high-value interactions. Their role has never been so important for communication service providers looking to satisfy rapidly changing customers needs and deliver advice and support alongside functionality.

Boxever’s AI helps you predict customer needs and issues ahead of time and then gives your agents the tools they need to make and take the right calls in less time, increase engagement and deliver better results. It can inform and improve your chatbots, too.

Contact centre

Make your strategy a reality

In the face of a fragmenting customer journey and ever-increasing traveller expectations, the race for customer experience leadership in travel has never been so intense. We’ve been a specialist martech company for the industry since 2011 and our experienced consultants are on hand to help shape your customer experience strategy.

And, once it’s down on paper, we have the smarts to help optimise your technology to make the plan a reality.

Our services

Four steps to 1:1 customer interactions