Customer Data Platform
customers in HD
Communication service providers are sitting on a data goldmine, but often can’t make sense of what they have. Our Customer Data Platform unifies all your data intelligently, removing any overlap and duplication of customer records and applying the right context in real time.
You’ll benefit from a crystal-clear view of each of your customers and a deep understanding of their preferences that empowers the smart selection of best actions to take with every customer, in every moment.
Communicate anytime, anyplace
Today’s customers expect communication service providers to help them live a “connected” lifestyle. Offering interactions that take place at the times that suit them, on the devices that suit them, is the most basic expectation. By connecting your data and channels in one place, we help you create slick “right-time, right-place” experiences that leap from web to app to chatbot seamlessly.
Result? Connected, omnichannel interactions and a personalised journey for your customers – and increased acquisition, conversion and retention for you.
Up-selling and cross-selling
Make sure you always offer the right products, services and rates to the right customers with Boxever. Whether you’re looking to offer a new tariff, bundle or service upgrade to a customer, we can help you take on new relevance in their lives.
Boxever takes the deepest, most accurate understanding of your customers and turns it into content recommendations that drive upselling and cross-selling that really works. Our decisioning engine optimises these recommendations in real time so your customers receive the most relevant content whenever and wherever they’re browsing – or even if they’re messaging one of your representatives via chat.
Targeted digital advertising
Engagement with precision
Boxever helps you craft, target and automate hyper-effective digital advertising based on customer data – all with surgical precision. Our AI engine makes your media spend much more efficient by making sure only the right people see your content (it seamlessly integrates with Google and Facebook, too).
It helps convert “bounced” traffic by presenting regular site visitors with relevant offers elsewhere. And it helps you target new customers by creating “look-a-like” audiences based on characteristics they share with customers you already know. It’s the end of “spray and pray”.
Next best action
Today’s customers expect “amazing” every time they interact with you. Boxever helps you engage with customers intelligently on a human-level by selecting actions that build deeper engagement.
Whether that’s providing opportunities to enjoy the latest music, sport or entertainment, recommending a “how-to” guide for their new tablet or helping a call centre agent deal with a problem, we’ll empower you to develop real relationships that last.
Today’s communication service providers are expected to lead the way in mobile servicing and messaging. We help you offer inspiration, value and convenience to your customers through personalised interactions directly to their smartphone.
We can help you automate hyper-relevant messages and other vital services through location technology such as geofencing or beacons, too. Customer just arrived in the city? Send them information about a concert they could attend. Just touched down abroad? Remind them about overseas charges or send a guide to local attractions.
More meaningful experiences, happier customers.
21st century engagement
In the age of experience, contact centres and chat services are uniquely placed to deliver high-value interactions. Their role has never been so important for communication service providers looking to satisfy rapidly changing customers needs and deliver advice and support alongside functionality.
Boxever’s AI helps you predict customer needs and issues ahead of time and then gives your agents the tools they need to make and take the right calls in less time, increase engagement and deliver better results. It can inform and improve your chatbots, too.
CX and personalisation consulting
Make your strategy
In the face of an ever more commoditised and rapidly evolving market, the race for customer experience leadership has never been so intense. We’ve been a specialist martech company since 2011 and our experienced consultants are on hand to help shape your customer experience strategy.
And, once it’s down on paper, we have the smarts to help optimise your technology to make the plan a reality.