Next-level shopping experiences
Whether they’re at your flagship high street shop or on your online store, your customers want to shop at the times that suit them and in the ways that suit them. By connecting all your customer, stock and operational data in one place, we help you create slick “right-time, right-place” experiences that leap from touchpoint to touchpoint when your customers need them to. The result? “Connected” omnichannel experiences that are always in sync with your ever-changing inventory. Higher value interactions. And customers that come back again and again.
Customer Data Platform
Know your customers inside-out
Today’s digital-first retailers have a wealth of information about their customers past and present. But all too often they can’t maximise this potential. Our platform unifies all your data intelligently, removing any overlap and duplication of customer records and applying the right context in real time. The benefit to you? Deep customer understanding that provides a foundation for the smart selection of best actions to take with every customer, in every moment.
Want to put inspiring, personalised product recommendations to your customers based on a deep knowledge of what they like and need? Boxever takes the deepest, most accurate understanding of your customers and turns it into product and content recommendations that drive first-time sales and repeat purchases. Our machine learning engine optimises these recommendations in real time so your customers receive the most relevant, timely and hyper-tailored product suggestions possible.
Next best action
Today’s customers expect “amazing” every time they interact with you. Boxever helps you engage with customers intelligently on a human-level by selecting actions that build deeper engagement. Whether that’s providing instant inspiration when the latest “on-trend’ item becomes available, recommending a guide on the latest fashions over email or helping a call centre agent deal with a problem, we’ll empower you to develop real relationships that last.
Targeted digital advertising
Next gen advertising
Boxever unleashes hyper-effective digital advertising powered by automated, precise decisions based on customer data. Our AI engine makes your media spend much more efficient by making sure only the right people see your content (it seamlessly integrates with Google and Facebook, too). It helps convert “bounced” traffic by presenting regular site visitors with relevant products and deals elsewhere. And it helps you target new customers by creating “look-a-like” audiences based on characteristics they share with people you already know. It’s the end of “spray and pray.”
Never miss an opportunity
Looking to attract new customers? Find homes for new product lines? Re-engage existing shoppers? We can help. Whether it’s delivering urgency messaging to encourage purchase or recovering sales from abandoned carts, we put behavioural and operational data to work to improve both acquisition and retention.
CX and personalisation consulting
Make your strategy
The race for customer experience leadership in insurance has never been so intense. Marketers are dealing with a fragmenting customer journey, ever-increasing expectations and increased competition from new digital disruptors. We’ve been a specialist data, analytics and AI company since 2011 and our experienced consultants are on hand to help shape your customer experience strategy. And, once it’s down on paper, we have the smarts to help optimise your technology to make the plan a reality.