Customer Data Platform
Know your customers inside-out
Insurers have a wealth of information about their customers past and present. But all too often they can’t maximise this potential. Our platform unifies all your data intelligently, removing any overlap and duplication of customer records and applying the right context in real time. The benefit to you? Deep customer understanding – including recognising not just individuals, but family relationships too – that provides a foundation for the smart selection of best actions to take with every customer, in every moment.
Customer acquisition and retention
Never miss an opportunity
Looking to turn web visitors into policyholders? Improve recovery rates and cut acquisition costs? Minimise churn? We can help. Whether it’s delivering urgency messaging to encourage purchase, recover sales from abandoned quotes or retarget “bounced” traffic with relevant content elsewhere, we put behavioural and operational data to work to improve both acquisition and retain your most profitable customers.
Engaging experiences, not just transactions
You may not want to hear it, but your customers have more important things to do than shop around for insurance. They want to do it at the times that suit them, in the ways that suit them, on the devices that suit them. By connecting all your data and all your channels in one place, we help you create slick “right-time, right-place” experiences that can leap from touchpoint to touchpoint as and when your customers need them to. The result? “Connected” omnichannel experiences and a personalised journey for your customers – and higher value interactions for you.
Next best action
Insurers look after customers in some of life’s most challenging moments. How you handle those moments often determines how long the relationship continues. Boxever helps you engage with customers intelligently on a human-level by selecting actions that build deeper engagement and real relationships. Whether it’s walking a customer through an online claims process, providing recommendations for local tradesmen in the aftermath of a problem at home or helping your contact centre agents look after VIPs, we’ve got you covered.
Up-selling and cross-selling that works
Want to sell upgrade policies with bolt-ons or match existing customers with new insurance lines? Boxever takes the deepest, most accurate understanding of your passengers and turns it into product and content recommendations that drive cross-selling and up-selling that really works. Our machine learning engine optimises these recommendations in real time so your customers receive the most relevant, timely and hyper-tailored policy suggestions possible.
21st century agent enagemement
In the age of experience, contact centre and live chat agents are uniquely placed to deliver high-value interactions. Their role has never been so important for insurance companies looking to stand out for customer service. Boxever arms your agents – and chatbots, too – with context about what the customer was doing before the session started. With the right insight and tools, your agents will be able to make and take the right calls in less time, increase engagement and deliver better results.
Security and compliance
Safe. Secure. Transparent
Boxever was built from the ground up to make sure marketers deliver content that is both engaging and complaint, wherever in the world they operate. And, because we offer complete transparency at all times with governance features like Revision, Deployment Audit and Decision Execution histories, you’ll always know what the platform is doing – and be able to roll back at any time.
CX and personalisation consulting
Make your strategy
The race for customer experience leadership in insurance has never been so intense. Marketers are dealing with a fragmenting customer journey, ever-increasing expectations and increased competition from new digital disruptors. We’ve been a specialist data, analytics and AI company since 2011 and our experienced consultants are on hand to help shape your customer experience strategy. And, once it’s down on paper, we have the smarts to help optimise your technology to make the plan a reality.