Customer Data Platform
Know your customers inside-out
Providing your customers with services and products they want – and in the way they want – starts with knowing exactly who they are. Our Customer Data Platform unifies all your data intelligently, removing any overlap and duplication of customer records and applying the right context in real time. You’ll benefit from deep understanding that empowers the smart selection of the best actions to take with them in every moment.
Become a 24/7 engagement bank
Tomorrow’s most successful banks will be “engagement banks”: those ready to disregard the old customer journey in favour of engaging with their customers on any channel, and at any time. By connecting your data and channels in one place, we help you create slick “right-time, right-place” experiences that can leap from touchpoint to touchpoint. The result? “Connected” omnichannel interactions and a personalised journey for your customers – and increased acquisition, conversion and revenue for you.
Bring new relevance
Make sure you always offer the right products, services and rates to the right customers with Boxever. Whether you’re looking to offer a new savings account or cross-sell a mortgage or insurance product, we can help you take on new relevance in your customers’ lives. Boxever takes the deepest, most accurate understanding of your customers and turns it into product and content recommendations that drive cross-selling. Our decisioning engine optimises these recommendations in real time so your customers receive the most relevant content whenever and wherever they’re browsing – or even if they’re speaking to staff in-branch.
Targeted digital advertising
Engage with precision
Boxever helps you craft, target and automate hyper-effective digital advertising based on customer data – all with surgical precision. Our AI engine makes your media spend much more efficient by making sure only the right people see your content (it seamlessly integrates with Google and Facebook, too). It helps convert “bounced” traffic by presenting regular site visitors with relevant offers elsewhere. And it helps you target new customers by creating “look-a-like” audiences based on characteristics they share with customers you already know. It’s the end of “spray and pray”.
Take your messaging, mobile
Today’s customers are increasingly turning to their mobile – not their nearest branch – for banking services. We help you offer value and convenience to your customers through personalised interactions directly on their smartphone. We can help you deliver hyper-relevant messages and other vital services through location technology such as geofencing or beacons, too. Customer just stepped into a branch? Send them information on how to make their enquiry. Transaction doesn’t match their location? Send a fraud alert. Smoother journey, happier customers.
21st century engagement
In the age of experience, contact centres are uniquely placed to deliver high-value interactions. Their role has never been so important for banks looking to satisfy rapidly changing customers needs and deliver advice and support alongside functionality. Boxever’s AI helps you predict customer needs and issues ahead of time and then gives your advisors the tools they need to make and take the right calls in less time, increase engagement and deliver better results.
Security and compliance
Safe. Secure. Transparent
Boxever was built from the ground up to make sure marketers deliver content that is both engaging and complaint, wherever in the world they operate. And, because we offer complete transparency at all times with governance features like Revision, Deployment Audit and Decision Execution histories, you’ll always know what the platform is doing – and be able to roll back at any time.
CX and personalisation consulting
Make your strategy a reality
In the face of a fragmenting customer journey, ever-increasing expectations and range of new digital disruptors, the race for customer experience leadership in banking has never been so intense. We’ve been a specialist martech company since 2011 and our experienced consultants are on hand to help shape your customer experience strategy. And, once it’s down on paper, we have the smarts to help optimise your technology to make the plan a reality.