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Personalisation Platform for Airlines

Seamless and valuable interactions

The route to purchase isn’t what it used to be. Your passengers don’t live on one channel, or follow the traditional customer journey. By connecting all your data and all your channels in one place, we help you create slick “right-time, right-place” experiences that can leap from touchpoint to touchpoint.

The result? “Connected” omnichannel experiences and a personalised journey for your customers – and increased acquisition, conversion and revenue for you.

Omnichannel Personalisation

Know your customers inside out

We make sure you know precisely who you’re talking to. Our Customer Data Platform has been built for airlines. It unifies all your data intelligently, removing any overlap and duplication of customer records and applying the right context in real time. You’ll benefit from deep passenger understanding that empowers the smart selection of the best actions to take with them in every moment.

Customer Data Platform

Up-selling and cross-selling that works

Want to boost business class upgrades or increase ancillary revenues? Boxever takes the deepest, most accurate understanding of your passengers and turns it into product and content recommendations that drive cross-selling and up-selling that really works.

Our machine learning engine optimises these recommendations in real time so your passengers receive the most relevant content whenever and wherever they’re browsing (or even if they’re speaking to your agents in the terminal).

Decisioning and AI

Turn browsing into buying

Looking to turn web visitors into real, paying passengers? We can help. Whether it’s delivering urgency messaging to encourage purchase, recover sales from abandoned carts or retarget “bounced” traffic with relevant content online, we put behavioural and operational data to work to improve both engagement and acquisition.

Web Personalisation

Take your messaging, mobile

Today’s passengers turn to their mobile for travel ideas and booking. We help you offer value, inspiration and convenience to your customers through personalised interactions directly on their smartphone.

We can help you deliver hyper-relevant messages specific to their precise location using geofence technology, too. Passenger reached the airport? Send them an update on their flight status. Got through security? Send them a bespoke offer from a retail partner. Landed safely? Let them know what baggage carousel to go to. Smoother journey, happier customers.

Mobile messaging

Jet-fuelled advertising

Boxever unleashes hyper-effective digital advertising powered by automated, precise decisions based on customer data. Our AI engine makes your media spend much more efficient by making sure only the right people see your content (it seamlessly integrates with Google and Facebook, too).

It helps convert “bounced” traffic by presenting regular site visitors with relevant offers elsewhere. And it helps you target new customers by creating “look-a-like” audiences based on characteristics they share with passengers you already know. It’s the end of “spray and pray”.

Digital Advertising

Predict. Manage. Control. Enhance.

Adverse weather conditions. Strikes. Fuel shortages. Political instability. Unexpected maintenance. A huge range of issues can contribute to service disruption – risking your reputation and your relationships.

We can help you respond to an issue the moment it occurs, automating smart messages and offers to your passengers to make sure you look after those that matter most.

Built for the airline stack

In an industry where nothing less than 100 per cent reliability will do, Boxever understands the importance of complete, seamless integration. Our platform connects with all your technology simply and easily – whether that be operational, data, marketing or customer service systems.

The result? You maintain reliability, while everything gets smarter. You’ll also be free to build the stack you want with no restrictions.

Boxever Integrations

Make your strategy a reality

In the face of a fragmenting customer journey and ever-increasing passenger expectations, the race for customer experience leadership in aviation has never been so intense. We’ve been a specialist martech company for airlines since 2011 and our experienced consultants are on hand to help shape your customer experience strategy.

And, once it’s down on paper, we have the smarts to help optimise your technology to make the plan a reality.

Our services

Four steps to 1:1 customer interactions