Airline selects Boxever’s Customer Intelligence Cloud to increase revenue and deliver a smarter customer journey
DUBLIN & NEW YORK — (October 6, 2016) — Boxever, the leader in omnichannel personalization for airlines and travel retailers, today announced that Flybe, Europe’s largest regional airline will now leverage Boxever’s best-in-breed technology for a holistic approach to its customer journey through machine learning and real-time data analytics.
“We couldn’t be happier to announce our budding relationship with Flybe,” said David O’Flanagan, Boxever’s CEO and co-founder. “The company has taken a decisive step toward building stronger customer relationships by joining forces with us here at Boxever to tackle big data challenges affecting its ability to reach consumers by breaking down traditional silos across channels. By investing in data science, Flybe is preparing a seat for its customers on a journey that delivers on its brand promise.”
Flybe, based in the United Kingdom, sought an enhanced technology solution to accomplish its twofold mission to better understand its customers and enable further personalization to deliver more relevant ancillary offers with greater efficiencies stemming from improved use of aggregate data. It needed a partner to provide them with a system that would generate long-term value by giving its marketers a stronger understanding of its customers and prospects on a personal level based on historical, behavioural and transactional data.
“In a fiercely competitive environment, it is increasingly difficult for retail businesses to drive new customer acquisition and retention or repeat purchases. From pre-booking to post-flight, Flybe customers expect a journey with us that is personalised and tailored to their unique needs and interests”, said Amy Valcik, Flybe Chief Sales and Marketing Officer. “By implementing Boxever’s Customer Intelligence Cloud, we will improve our ability to act on the real-time data we receive from numerous sources, making our marketing efforts smarter and more efficient. The products we offer and the business decisions we make will be more data-driven than ever before, enabling further innovation and a more consistent, bespoke customer experience.”
Boxever, with its Single Customer View real-time customer data store and sophisticated algorithms, powers the artificial intelligence initiatives and predictive analytics objectives to enhance marketing capabilities in today’s omni-channel landscape.
The deal comes at a period of growth for Boxever. Other recent customer acquisitions in the commercial aviation sector have included, Viva Aerobus, announced in August.
To learn more about Boxever’s enterprise-grade customer intelligence platform, visit: Boxever
Flybe, Europe’s largest regional airline – 218 routes serving 10 countries from 75 departure points, 40 UK/35 European airports*; named “Best Short-Haul Airline‟ at the 2016 Business Travel Awards (Jan „16); operates fleet of 76 aircraft – 51 Bombardier Q400, 9 Embraer 195, 11 E175 & 5 ATR 72s; codeshares with BA, Air France, Etihad, Finnair, Aer Lingus, Cathay Pacific, Emirates, Virgin Atlantic, Air India and airberlin; three franchise agreements with Loganair, Stobart Air and Blue Islands; has its own globally recognised Training Academy in Exeter with flight deck and cabin crew simulator facilities, 26 classrooms and 150-seat conference facility.
*Flown under the Flybe brand
Boxever helps marketers and retailers deliver an omnichannel personalized customer experience at every stage of the customer journey. It works with existing marketing cloud, digital commerce and customer loyalty systems to orchestrate all communications, offers and messages to customers in real time using the most appropriate channels.
Boxever’s Customer Intelligence Cloud enables marketers to build a 360-degree view of every customer to deliver one-to-one marketing experiences that lead to higher conversion rates, increased revenue and truly differentiated customer experiences. Boxever’s platform enables digital transformation within airlines and travel organizations. Today, leading travel brands from all across the globe – including Emirates, Air New Zealand, eDreams ODIGEO, Cebu Pacific, Alitalia, AeroMexico, Brussels Airlines, and Aer Lingus – rely on Boxever to help acquire, convert and retain customers. The company is headquartered in Dublin, Ireland, with offices in New York and London. Learn more at boxever.staging.wpengine.com or follow us on Twitter @Boxever.