AI-driven decisioning

Engage is a breakthrough Personalisation Engine that unleashes next generation decisioning. It uses data, analytics and AI to deliver tailored customer interactions based on their history, what they’re doing “in the moment” and what you want to achieve. It sets your marketing free.

AI-driven
decisioning

Engage is a breakthrough Personalisation Engine that unleashes next generation decisioning. It uses data, analytics and AI to deliver tailored customer interactions based on their history, what they’re doing “in the moment” and what you want to achieve. It sets your marketing free.

Leading decisioning
for leading businesses

Engage’s decisioning engine makes informed decisions about what should happen next in every single customer journey – at any time, in any channel. Recognised by Gartner as a leading player in personalisation, it has been built for real businesses in a changing world. It’s here to help you break free from the segments, campaigns and linear customer journeys of yesterday – and engage tomorrow’s customer one-on-one.

Decisioning Canvas

Personalisation. Democratised

The complexity of existing decisioning tools limits access to a select few. The result? Teams can’t work together. Campaigns take months to roll-out. Projects are unstrategic. Engage’s “decisioning canvas” changes all that with an intuitive, structured interface that empowers everyone to design the models that will drive personalised interactions. Whether using simple tables or “drag and drop” charts, all your teams will have the best possible view of how your decisioning is configured. Closer collaboration. Quicker optimisation and deployment.

Predictive modelling

Power where
you need it

Gone are the days when predictive models are held back by a host of unconnected systems, slow databases and incomplete data. Engage makes it easy to build, run and score predictive models in one place. Users can create models on the fly using decision tables or go deeper with Javascript, FEEL, Python or Boxever’s DSL. Alternatively they can build bridges to models hosted elsewhere. Whatever way they’re created, your models will be supercharged with the most granular data possible and updated in real-time.

Next best action

More meaningful engagement

It’s no longer just about “the sell”. Just communicating with customers doesn’t cut it anymore: you have to engage with them on a human-level, offering value on their own terms. Engage helps you step beyond mere recommendations by intelligently selecting actions across all channels – including those that cross the digital divide – that build deeper engagement and real relationships. Whether it’s offering a meeting with a sales advisor, assistance with an application or advice on a specific event, the possibilities to guide customers through a bespoke journey are endless.

Centralised AI and machine learning

All your AI,
under one roof

Delivering consistent omni-channel customer experiences depends on one thing more than any other: connected AI. But here’s the thing: most businesses today don’t have it. Their tech stacks don’t allow it. Their AI is isolated, disconnected from their data and decisioning. Result? Personalisation with the handbrake on. Boxever removes the shackles by creating “bridges” to all your AI solutions and bringing them together in one, centralised place. It’s AI unlimited.

Dataset integration

Data unlimited

Your decisioning is only as good as the data available to it. It needs the right information at the right time. Engage takes your decisioning further by removing all limits on the datasets you can bring into your models. If your model needs extra data such as availability or pricing, it will retrieve it for you – in real time – while your model is running.

We ask:
how can AI step
beyond the hype?

We were recognised in
Garter’s recent MQ for
Personalisation Engines.

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