for leading businesses
Engage’s decisioning engine makes informed decisions about what should happen next in every single customer journey – at any time, in any channel. Recognised by Gartner as a leading player in personalisation, it has been built for real businesses in a changing world. It’s here to help you break free from the segments, campaigns and linear customer journeys of yesterday – and engage tomorrow’s customer one-on-one.
The complexity of existing decisioning tools limits access to a select few. The result? Teams can’t work together. Campaigns take months to roll-out. Projects are unstrategic. Engage’s “decisioning canvas” changes all that with an intuitive, structured interface that empowers everyone to design the models that will drive personalised interactions. Whether using simple tables or “drag and drop” charts, all your teams will have the best possible view of how your decisioning is configured. Closer collaboration. Quicker optimisation and deployment.
you need it
Next best action
More meaningful engagement
It’s no longer just about “the sell”. Just communicating with customers doesn’t cut it anymore: you have to engage with them on a human-level, offering value on their own terms. Engage helps you step beyond mere recommendations by intelligently selecting actions across all channels – including those that cross the digital divide – that build deeper engagement and real relationships. Whether it’s offering a meeting with a sales advisor, assistance with an application or advice on a specific event, the possibilities to guide customers through a bespoke journey are endless.
Centralised AI and machine learning
All your AI,
under one roof
Delivering consistent omni-channel customer experiences depends on one thing more than any other: connected AI. But here’s the thing: most businesses today don’t have it. Their tech stacks don’t allow it. Their AI is isolated, disconnected from their data and decisioning. Result? Personalisation with the handbrake on. Boxever removes the shackles by creating “bridges” to all your AI solutions and bringing them together in one, centralised place. It’s AI unlimited.
Your decisioning is only as good as the data available to it. It needs the right information at the right time. Engage takes your decisioning further by removing all limits on the datasets you can bring into your models. If your model needs extra data such as availability or pricing, it will retrieve it for you – in real time – while your model is running.