Contact Centre Personalisation
Give your contact centre agents the insights they need to help customers solve their issues, or present relevant offers - when the moment is right.
Queue prioritisation
Look after those that matter most
It’s true: not all callers are created equal. Boxever makes sure customers that need special treatment aren’t left hanging. By integrating with your telephony systems and drawing on existing and real-time customer data, it quickly identifies customers that need priority attention – and puts them at the front of the line.
Service recovery and alerts
Keep your customers happy
Everyone knows customers are more likely to share a bad experience than a good one. The trouble is, a good experience often depends on understanding what a customer’s problem or needs instantly. Boxever’s service recovery and alerts give your agents the fullest view possible of what a caller needs based on what they’ve done in the past and what they’re doing “live”. Pairing the right action to the right issue, they’ll know precisely how to help.
Next best action
Better engagement, deeper relationships
In a world where customers demand to be engaged on a human level, the contact centre should come into its own. We help your agents deliver the highest levels of personalised service by intelligently selecting actions to take with customers that build deeper engagement – and real relationships. Whether it’s offering a meeting with a sales advisor, walking them through a mortgage application or suggesting an app download, the possibilities to guide customers through a bespoke journey are endless.
Getting started with Boxever is easy
Take the first step towards smarter customer interactions. Check out our interactive product tour, or book a demo, to see how Boxever can work for you.
Build smarter customer interactions
If you’re looking to drive your business forward with data management, decisioning, experimentation and personalisation we’d love to have an expert show you around our platform.