Boxever Blog

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GDPR Isn’t a Deadline: It’s an Opportunity

It has been years in the making, but GDPR is finally here. Now that we’ve arrived, I can’t help but think back to what it felt like at one minute past midnight on 1 January 2000. We’d been through months of worry and panic about the so-called Y2K ‘millennium bug’. Life as we knew it,…

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8 things airline industry leaders will be doing in 2018

2018 will be a ‘coming of age’ for airlines and MarTech. We’ve gleaned these insights from our global client roster (the world’s most innovative airlines) and from being in the customer’s shoes on a regular basis. So, it’s safe to say we know a thing or two about travel and the technology driving customer experience…

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7 Tips on Creating World-Class Customer Experiences Learned Through Partnering with Aer Lingus

I’m often asked how our global clients create best-in-class customer experiences for their passengers and, from working with them, Aer Lingus is a great example of a travel brand that is getting it right. As the first and only Irish carrier to receive a 4-Star rating from Skytrax, the world’s leading airline and airport rating…

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Financial Services: Ready to Bank on Personalization? 

If you work in the financial services industry, you might feel a bit like Dorothy after she landed in Oz. Change is everywhere – especially when it comes to customer expectations. The modern customer is expecting convenient, personalized interactions with their bank, especially when it comes to online and mobile interactions. So how can banks…

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Shopping for Consumer Data: Amazon and Whole Foods

Amazon’s acquisition of Whole Foods is giving the e-commerce giant a gold mine of consumer data. Boxever shares how brands can use offline and online data to enhance customer interactions. Amazon’s $13.7 billion acquisition of Whole Foods Market Inc. has been the talk of the town over the past few weeks. While many industry experts are commenting on…

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