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Graeme Chard, Director of Marketing at Boxever

Graeme Chard
23 July 2020

Boxever recognised by Gartner

Boxever, the personalisation platform, today announced it has been positioned as a niche player among the 12 other leading personalisation engines.

“We are delighted to be recognized by Gartner for the third year in a row. It is a strong endorsement for the value our platform creates for our customers, who use it to optimize their entire customer experience across marketing, sales and service” said Dave O’Flanagan, CEO of Boxever.

Boxever was evaluated alongside 12 other solution providers in the industry, representing the leading players from hundreds in the personalization space. According to the report, “Vendors are judged on Gartner’s view of their ability and success in making their vision a market reality that customers believe is differentiated and are prepared to buy into.’’

“Boxever’s open architecture provides users with flexibility in platform use, resulting in client references selecting the platform for a broader set of reasons than any other vendor in this research.” Gartner
  • Rule management: Boxever helps users easily manage numerous or complex personalization real-time rules through both a rule matrix and a decision canvas interface. The latter is a graphical decision process tool that helps users visualize complex decisioning workflows and facilitate user collaboration around personalization rules.

  • CX use cases: Boxever supports a wide variety of customer experience use cases. The platform provides tailored help features, such as personalized in-app notifications, as well as call centre containment, such as personalized updates on the status of a lost credit card. The platform has native customer survey capabilities, including several insertion templates to support a wider variety of survey notifications.

  • Solution flexibility: Boxever’s open architecture provides users with flexibility in platform use, resulting in client references selecting the platform for a broader set of reasons than any other vendor in this research. In addition to common personalization use cases, this flexibility helped some references improve operational efficiencies, enhance decision making and bolster customer service.

In addition to industry recognition, the company also received positive reviews from customers. On April 1st, 2020, a Gartner Peer Insights reviewer wrote, “The Boxever team is highly ambitious, knowledgeable, technically competent and professional. I and my team, have very much valued engaging with the Boxever team as a strategic partner. We value that partnership as much from the perspective of the quality of their platform and product, as their people.”

To access the full research, Gartner subscribers can download the Magic Quadrant for Personalisation Engines here.

Graeme Chard
Director of Marketing

Graeme is Director of Marketing at Boxever – a market-leading personalisation platform that uses data and AI to make every customer interaction smarter. Boxever is recognised by Gartner as a leading player in personalisation and ranked by Forbes alongside Google, Apple and Amazon as one of the most powerful examples of AI in use today.

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