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Press Release
3 December 2020

Boxever Achieves AWS Travel and Hospitality Competency Status

3rd December 2020 – Boxever, a leading personalisation, experimentation and optimisation provider, announced today that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. This designation recognizes that Boxever has demonstrated deep experience helping customers like Aer lingus, Norwegian Airlines, and Qatar Airways, transform their business from behind-the-scenes operational efficiencies to guest-facing customer experiences.

“We’ve been able to drive better revenue opportunities through smarter interactions across our web, email and social channels with Boxever’s personalisation technology. This has allowed Aer Lingus to better engage our customers with the right message, at the right time, on the right channel. As we look forward, we expect Boxever to continue to play a key role in our digital engagement strategy.”

Dave O’Donovan
Chief Digital and Information Officer (CDIO), Aer Lingus

The launch of the AWS Travel and Hospitality Competency comes at a crucial time for the industry as it looks to innovate to address changing demands in the face of COVID-19. AWS’s global travel and hospitality practice helps companies of every size and segment – including airlines, airports, ground transportation, travel services and sellers, restaurants, lodging, entertainment venues and casinos, cruise lines, and technology providers – to stay agile and accelerate innovation. Now more than ever, AWS wants to help customers succeed by connecting them to partners with deep AWS experience, and a proven track record for helping travel and hospitality companies build resilience for the long run.

AWS launched the AWS Travel and Hospitality Competency to help customers find highly specialized AWS Partners and to take on the heavy lifting of identifying and validating industry leaders with proven customer success and technical proficiency.

Achieving the AWS Travel and Hospitality Competency differentiates Boxever as an AWS Partner with deep domain expertise in one or more of the following categories: Data 360, Digital Customer Engagement, Smart Assets, Core Travel and Hospitality Applications, and Consulting Services providing strategic guidance and deployment services.

“Leveraging AWS services means we can deliver cutting edge product features allowing us to build transformative products. We’re excited to be part of the launch of this new AWS Competency designation and working with AWS to enable more Travel and Hospitality organisations to deliver smarter customer interactions.” said Dave O’Flanagan, CEO, Boxever.

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology AWS Partners with deep industry experience and expertise.

“Travel and hospitality companies are looking to transform their business with AWS. To help customers make the right choices when finding the most qualified AWS Partner for the job, we launched the AWS Travel and Hospitality Competency,” said David Peller, Managing Director, Travel & Hospitality, Amazon Web Services, Inc. “These AWS Partners are vetted by AWS for their technology capabilities and have a track record of success in the travel and hospitality industry and we are delighted to include Boxever them in the launch of the AWS Travel and Hospitality Competency. We look forward to innovating together and continuing to serve the industry to help shape the way we fly, stay, eat, and experience the world in the years to come.”

Boxever has a rich history of working side-by-side with travel and hospitality companies, helping them turn data into insight and then build digital solutions that enhance the customer and passenger experience. As we turn the corner on 2020 and the world begins to move around again, we’re excited to begin working with AWS to build innovative solutions for the new era of travel.

Boxever is a personalisation and experimentation platform that uses data and AI to help the world’s biggest brands make every customer interaction smarter and deliver game-changing customer experience. We do this in two ways. Firstly, we build rich and accurate profiles of their customers using data from across their business. Then we use AI to automate decisions about how to personalise interactions on every channel and in every moment.

The result? Personal, relevant and valuable experiences for customers, and improved engagement, acquisition and conversion for the business. Since we started back in 2011 we’ve been helping the likes of Emirates, Ryanair, Hive, and AIB revolutionise how they engage customers. Nine years on, we’re now recognised by the analysts as a leading player in personalisation and ranked by Forbes alongside Google, Apple and Amazon as one of the most powerful examples of AI in use today.

Learn more at or follow us on Twitter @Boxever.

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