Boxever Blog

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Are airlines future-gazing past their customers?

Changing experiences and expectations: How well do airlines know their customers? I remember getting a flight in my teens. We were off on holiday somewhere hot and had booked the tickets through a high street travel agent. The day arrived, we set off, and we got to the airport exactly three hours early (being cautious…

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Power is nothing without control: Boxever recognised in Gartner’s Personalisation Magic Quadrant

Boxever has been recognised as a Niche player in Gartner’s Personalisation Engine Magic Quadrant The digital revolution was well underway before we were established in 2011. Watching from the sidelines, we’d seen the rise of ever more powerful technology. More dynamic CRMs. The cloud. Big data. Fledgling AI.   Each new development brought a new…

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Boxever announces results of survey: What do airline customers really want?

On the customer experience battleground, airlines who invest in getting to know their passengers will win. Dublin, Ireland (June 26, 2018) Boxever, the Customer Intelligence Cloud for marketers, today released new research on consumer expectations in travel. The outcomes demonstrate the need for airlines to distinguish between each consumer and deliver an experience that aligns…

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GDPR Isn’t a Deadline: It’s an Opportunity

It has been years in the making, but GDPR is finally here. Now that we’ve arrived, I can’t help but think back to what it felt like at one minute past midnight on 1 January 2000. We’d been through months of worry and panic about the so-called Y2K ‘millennium bug’. Life as we knew it,…

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airBaltic Selects Boxever to Bring Customer Experience to New Heights

Partnership Makes It Possible for airBaltic to Personalize the Customer Journey While Predicting Future Needs of Travelers Dublin, Ireland (May 22, 2018) – Boxever, the Customer Intelligence Cloud for marketers, today announced that airBaltic, the leading airline in the Baltic region, has selected Boxever to support its mission of delivering world-class customer service through real-time,…

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Boxever announces the next generation of its innovative personalization engine – Boxever™ Engage

Boxever Continues to Drive Advances in Marketing Technology for Travel – Innovative enhancements to its Customer Intelligence Cloud™ combined with regional expansion position the company as a leader in customer experience   Dublin, Ireland (May 9, 2018) – Boxever, the company leveraging artificial intelligence (A.I.) and machine learning to dominate the customer experience playing field – as identified…

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