AI: hype or reality?

AI: hype or reality?

Artificial intelligence has generated endless speculation since the 1950s. Newspaper headlines, books, films – all have been full of ideas for how AI might transform our lives. Every year there’s a new AI-fuelled utopia (or dystopia). But in recent years we’ve...
Aviation Festival London 2018 round-up

Aviation Festival London 2018 round-up

Lessons from the conference floor: Aviation Festival London round-up It has been a great few days here in London at the Aviation Festival – and utterly non-stop. Keynotes. Seminars. Catch-ups over coffee. Chats over beers. The mother of all aviation parties at...
Are airlines future-gazing past their customers?

Are airlines future-gazing past their customers?

Changing experiences and expectations: How well do airlines know their customers? I remember getting a flight in my teens. We were off on holiday somewhere hot and had booked the tickets through a high street travel agent. The day arrived, we set off, and we got to...
GDPR Isn’t a Deadline: It’s an Opportunity

GDPR Isn’t a Deadline: It’s an Opportunity

It has been years in the making, but GDPR is finally here. Now that we’ve arrived, I can’t help but think back to what it felt like at one minute past midnight on 1 January 2000. We’d been through months of worry and panic about the so-called Y2K ‘millennium bug’....