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AI: hype or reality?

Dave O’Flanagan17 September 2018 AI : hype or reality? How it can come of age in CX Artificial intelligence has generated endless speculation since the 1950s. Newspaper headlines, books, films – all have been full of ideas for how AI might transform our lives. Every...

Five things every (new) CEO should know

Boxever Team6 February 2018 Five things every (new) CEO should know Tips from our very own Dave O’Flanagan It often seems like there’s no one ‘type’ of CEO. Some are strategic thinkers. Some are more operational, getting involved in minute detail. Others are frontmen....

Aer Lingus and world-class CX

Dave O’Flanagan9 November 2017 Aer Lingus and world-class CX Tips from one of the world’s leading airlines I’m often asked how our global clients create best-in-class customer experiences for their passengers and, from working with them, Aer Lingus is a great example...