Benefits

Real-Time Customer Intelligence

Boxever enables you to see every interaction visitors and customers have with your company in real-time. Track transactions, demographics, spending habits and behaviour in every channel, both online and offline. We collate this granular data into meaningful intelligence that enables you to drive conversion by creating a personalized, relevant customer experience across all channels.

Improve Conversion

Know what your customer bought, what they didn’t buy and ensure that the right product is offered to the right customer at the right time in the right channel. Conversion optimisation is difficult but it’s impossible without good data. Understanding how your customers shop and being able to use that insight in real-time to power your personalisation and merchandising strategies is the key to becoming a data-driven retailer.

Increase Transaction Size

Boxever’s powerful predictive algorithms combined with the configurable rules enables you to drastically improve cross-sell and up-sell performance. We help you determine when and what each customer wants to purchase, from hotels and cars right through meals and other merchandise. Boxever’s platform is channel and touchpoint aware, optimising offers right across the customer journey – online, in email and on mobile.

Next Generation Loyalty

Reward customers in unique and inspiring ways without asking them to log in. Understanding customer lifetime value and combining that with other factors such as purchase history and shopping behaviours enables Boxever to inform your e-commerce engines merchandising strategies. With Boxever, you can see that a customer is ‘in-market’ to purchase your product while on your site, enabling to incentivise the customer with discounts while shopping – exciting the customer and generating conversions.

Understand the Customer Journey

Gain insight into customer behaviour across the multi-channel, multi-device customer journey. Understanding how the customer is engaging with your customer, whether they are shopping, completed a purchase or currently on a trip is critical to creating a consistent, profitable experience each time you interact with your customers. Turn anonymous visitors into loyal customers and maximize the opportunity to enhance growth and profitability.

Designed for Online Travel

Boxever’s solution is designed from the ground-up for travel and travel-specific data. Boxever speaks the language of travel – pricing, availability, channels, touchpoints. We combine the team’s deep knowledge of travel distribution and e-commerce with a scalable Big Data platform that aggregates structured data from internal systems with unstructured data available on Internet to deliver unparalleled insight in traveller behaviour.

Big Data as a Service

As data volumes online grow exponentially the cost of storing and analysing this data is becoming prohibitively expensive. Boxever uses cloud technology to completely change the cost dynamics of accessing internet-scale customer intelligence. There are no hardware costs, no software costs and no resources required to manage and run the system. Boxever’s service is provided as SaaS solution that is billed monthly based on usage, minimising your capital expenditure and allowing you to pay only for the resources that you use.

Low Risk. Rapid Deployment

Boxever is a secure cloud-based solution that can be integrated with your online channel in weeks, resulting in an immediate return on investment while minimising risk. We work with you to select the channels that deliver the most benefit and roll these out in phases. At each stage we ensure the platform is delivering maximum value and aligned with internal company objectives.