Boxever Blog

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Conversational Commerce: Boxever CEO Dave O’Flanagan’s keynote at Mobile World Conference 2017

Boxever’s CEO and co-founder, Dave O’Flanagan, chatted with AdWeek’s Martin Swant this week at Mobile World Conference 2017 on the subject of Conversational Commerce. You can watch the entire keynote here (Mobile World Conference 1 March 2017).  Covering a wide range of topics, the discussion began by exploring Messaging apps, which are at the heart of the…

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Rethinking Channels: What Marketers Need to Know to Change the Way They Interact with Customers

Customer centricity is the key to bridging the divide between channel silos for marketers today, requiring both structural, organizational change and technology innovation alike What comes first, the chicken or the egg? For many marketers, rethinking channels is just as cyclical of a thought process as answering that age-old adage – and equally as difficult…

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Have you ever been cyberstalked?

I was cyberstalked once; It’s not what you think. I had just moved to a new house and was searching for furniture online over the weekend, to no avail. The next Monday morning when I checked my mobile phone for the weather, there it was, staring at me from the weather page. The same maroon…

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New Year’s Round-up: Boxever’s Best Blogs of 2016

2016 has been the year of CX: and at Boxever, we’ve been offering brands suggestions to reimagine the customer experience from start to finish. Along the way, we’ve shared resources on the blog to help you navigate the path to more meaningful CX. As we look back over the year and prepare for 2017, we…

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Lessons from Santa’s Journey from The North Pole: Creating Memorable Experiences for Each of Your Customers

Santa Claus has arguably the toughest job of all—satisfying consumers all over the world. If there’s one thing Santa has done well, it’s establishing and meeting the expectations of his customers. For jolly ol’ St. Nick and marketers, the end of the year is filled with excitement and its fair share of hustle and bustle….

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How to Inspire Brand Loyalty: Not Another Hot Dog

What have hot dogs got to do with brand loyalty, you ask? I’ll tell you. Think of the connected consumer today: more rewards than they know what to do with, “members” of a seemingly endless collection of programs. From online registration to profile setup to email opt-in, you can be an exclusive, valued customer by…

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Reinventing Loyalty to Drive Improved Customer Experience

In the age of immediacy and where the consumer is king, loyalty is in trouble. We’ve moved into the era of “experience.” Each moment (across every touchpoint) with the customer is an experience in itself. The class society is alive and well…and totally in your face when it comes to travel. The more you fly…

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Flybe Reimagines Customer Experience with Boxever

Airline selects Boxever’s Customer Intelligence Cloud to increase revenue and deliver a smarter customer journey DUBLIN & NEW YORK — (October 6, 2016) — Boxever, the leader in omnichannel personalization for airlines and travel retailers, today announced that Flybe, Europe’s largest regional airline will now leverage Boxever’s best-in-breed technology for a holistic approach to its customer…

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