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Conversational Commerce: Boxever CEO Dave O’Flanagan’s keynote at Mobile World Conference 2017

Boxever’s CEO and co-founder, Dave O’Flanagan, chatted with AdWeek’s Martin Swant this week at Mobile World Conference 2017 on the subject of Conversational Commerce. You can watch the entire keynote here (Mobile World Conference 1 March 2017).  Covering a wide range of topics, the discussion began by exploring Messaging apps, which are at the heart of the…

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Rethinking Channels: What Marketers Need to Know to Change the Way They Interact with Customers

Customer centricity is the key to bridging the divide between channel silos for marketers today, requiring both structural, organizational change and technology innovation alike What comes first, the chicken or the egg? For many marketers, rethinking channels is just as cyclical of a thought process as answering that age-old adage – and equally as difficult…

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What’s Driving Artificial Intelligence? How to Make the Most of AI for Ecommerce and Beyond

Artificial intelligence is powering the next wave of customer experience: virtual buying assistants, chatbots, and voice-activated apps all are changing the way that customers interact with brands. The future of ecommerce will look entirely different, and brands are taking steps now – big or small – to make this vision a reality. The story less…

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Lessons from Santa’s Journey from The North Pole: Creating Memorable Experiences for Each of Your Customers

Santa Claus has arguably the toughest job of all—satisfying consumers all over the world. If there’s one thing Santa has done well, it’s establishing and meeting the expectations of his customers. For jolly ol’ St. Nick and marketers, the end of the year is filled with excitement and its fair share of hustle and bustle….

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Boxever Survey Reveals Disconnect between Marketers and Consumers When It Comes to Building Brand Loyalty

Findings from 500 combined marketers and consumers debunk expectations versus reality on key topics driving the modern marketer’s agenda: AI, Personalization, and CX DUBLIN and NEW YORK – (December 12, 2016) – While today’s brands are laser-focused on trying to create exceptional customer experiences in an always-on, omni-channel world, a recent survey from Boxever reveals that…

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