Posts Tagged: Customer Intelligence

Customer service technologies that once seemed like science fiction are now quickly becoming the norm. Machine learning and artificial intelligence platforms are constantly gathering information about consumers and using it to deliver the best multi-channel experience possible. Chat bots and virtual reality are on the cusp of becoming commonplace as consumers grow more accustomed to…

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Brands don’t have to be giants like Google or Amazon to use their customer data to deliver exceptional service. Using artificial intelligence lets companies have more meaningful interactions than ever before. There are few brand names more recognizable today than Google and Amazon. Both companies have reached nearly unparalleled levels of success in the digital…

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