RESOURCES

Access eBooks, infographics, & best practices to
make your marketing stronger.

  • State of the Cart

    It is hard to imagine a more complex and frustrating marketing challenge than the abandoned travel cart. All of that revenue — billions by some estimates — is left sitting there, one or two clicks away from completed transactions. [...]

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  • Intelligent Cart Recovery Infographic

    Why do shopping carts go abandoned in travel and how can personalization & predictive marketing help recoup otherwise lost purchases? This infographic explores this topic in detail [...]

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  • Loyalty in Travel

    So here is a question for airline and travel marketers: How exactly would you define “customer loyalty” in this day and age? In theory, it’s the art and science of retention. In practice, however, customer loyalty [...]

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  • Personalization in Travel

    Personalization may be one of the most important, digitally-enabled marketing advances of all time. The ability to track and collect customer data throughout the inspiration, booking, travel, and post-travel experience gives airline [...]

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  • Big Data in Travel Infographic

    Big data is a big deal in travel, as the 2014 Big Data in Travel Study revealed. This infographic includes key takeaways from the survey & accompanying report [...]

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  • Big Data in Travel Survey Report

    Big data buzzwords inundate tech and travel conversations alike. And, like social media in it’s early days, travel retailers recognize they need to pay attention to big data – and as this study found, big data ranks high in the priorities [...]

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  • 4 Steps – Customer Retention

    Imagine all the touchpoints a traveller encounters when flying with an airline. First there’s the website, then check-in, the in-flight service, the customer service department, social media. Each of these different touchpoints collects [...]

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  • 5 Tips – Customer Acquisition

    Running an airline is a huge logistical operation; a constant conveyor belt of moving planes and passengers, transporting hundreds of thousands of people and their luggage across the world, every day. However, look at the industry [...]

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  • The Future of Personalization in Travel Report with Skift

    What's ahead for personalization in the travel industry? This report, authored by Skift and sponsored by Boxever, takes a look at current trends and future opportunities for travel companies to engage more effectively with their customers [...]

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  • 2015 Digital Travel Benchmarking Report

    Travel companies' biggest challenge in 2015; Data analytics - is it working effectively for travel companies? Booking online, what is working, and what needs improvement? How effective use of your data could transform your travel business

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  • The Habits of Travel Bookers

    The report examines: What are the reasons behind shopping cart abandonment in travel? What are the rising ecommerce trends in mobile and user experience? What are best practices and strategies for recovering revenue from cart abandoners?

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  • The Rise of Predictive Marketing in Travel

    57% of marketers site 'better understanding of their customers' as the
    primary reason they're investing more in data collection. Download to learn more.

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  • Intelligent Cart Recovery

    Don't just remind customers of the flight they left in their shopping cart - remind them of the trip they're looking to take. Watch the video to learn more.

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  • The State of Wearable Tech – Market Realities and Consumer Attitudes

    With a new device type comes new opportunities for brands to engage with and market to their prospective & current customers.

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  • Flying Forward

    Each year, the airline industry finds more
    innovative ways to enhance the passenger experience,
    boost revenue, and adapt to stay competitive
    in a constantly changing global marketplace.

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  • The Data-Sharing Disconnect

    There’s a major trust issue brewing between brands and consumers that is damaging customer loyalty and negatively impacting retailers’ ability to sell products and services.

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  • Personalized Marketing Journey

    Take a trip through our personalized marketing journey to see how Boxever collects data, provides hyper-personalized marketing and creates greater customer loyalty for thousands of travel customers every day.

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  • Grounded by Untargeted Marketing

    This report — based on a survey of more than 500 travelers — looks at the state of travel marketing and provides vital information for marketing, e-commerce, and customer experience executives seeking to advance and contextualize customer communications and marketing efforts.

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  • The Data-sharing Disconnect Between Travelers & Travel Brands

    There's a major trust issue brewing between brands and consumers that is damaging customer loyalty and negatively impacting retailers' ability to sell products and services. Download the infographic to see the results captured from a survey of more than 500 travelers.

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  • History of Personalization

    Personalization" is a 21st century buzzword resonating across various verticals and geographies, but the travel and hospitality sectors are at the cutting edge when it comes to technology. This report takes a closer look at the business and technical environment that prompted this focus on personalization and the factors which will determine how it will develop in the coming years.

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  • The Power of Decision Engines

    Download this informative eBook to learn more about today's decision engines and how they have the power to turn customer data into action.

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  • The Habits of Travel Bookers: What Travel Brands Can Learn From Behavioral Economics

    In the digital age of limitless choices, consumer decision making has become even more difficult. Behavioral economics, the study of how and why we make choices, can teach travel marketers new ways to understand travel bookers [...]

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  • The Habits Of Travel Bookers: How Americans Take Vacation

    It’s all too clear that Americans still take the all-work no-play approach to vacation as the average number of days taken by U.S. workers continues to decline. This report looks into the seasonal travel habits of Americans smart enough to take time off, from when they book to where they go.

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  • Spotlight On Travel E-commerce

    In an age of increasingly plentiful customer information, the quest to create a truly individual and personal digital experience has become the gold standard for brands across industries. A digital retailer can now use cues taken from data around earlier brand interactions to identify the preferences of a customer [...]

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  • How Americans Take Vacation?

    Americans like to work hard. This is no surprise by now as count-less studies have tracked the saddening facts of US holidays. Learn about the travel habits of Americans. Those who do take vacation, and those who don't. The results might surprise you.

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  • How to Avoid Ad Blocking Apps?

    Want to make sure your message is actually being seen? With this infographic, learn how hyper-personalization is going to dramatically change the way providers engage with, and shape their offers around, each individual customer.

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  • Find out what the big deal is

    Can big data and predictive analytics really take your marketing to the next level? Yes. The impact it can make is impressive! Download our latest infographic to find out why these buzzwords are making waves.

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  • Change is in the Air

    Future success requires airlines and travel retailers to gain a deeper understanding of how customers feel about the end-to-end experience today – from the moment they start considering a trip to when they reach their destination – and what travelers expect and are most likely to willingly adopt in the future.

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  • Infographic: Change Is In The Air

    How do customers see the future of travel technology? Download this Infographic to learn how your travelers are adapting to the ever-changing landscape of technology related to the travel industry.

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  • Who are generation Z and how can we market to them effectively?

    As Generation Z take some of the spotlight away from Millennials and force brands into changing strategies, we look at what this new generation looks like and how can we, as Travel Brands [...]

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  • The Psychology Of Customer Experience

    Our latest report looks at the impact behavioral science and psychology have on the customer experience to help travel brands better understand the minds of their customers.

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  • The Rise of Relevance and Customer Intelligence

    What do travellers want from airlines and other providers? A better experience, through more relevant information.

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  • The Rise of Relevance and Customer Intelligence

    Every time a traveler considers taking a trip, airlines, hotels and online travel agents (OTAs) have a
    tremendous opportunity to become a trusted partner and earn more business.

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  • 6 Personalization Best Practices To Drive Revenue And Inspire Loyalty

    Traveler want offers relevant to their needs and preferences. Use these 6 personalization strategies in your marketing to drive sales and keep your customers coming back.

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