Report – Mapping out the Customer Journey: Expectations Versus Reality for the Modern Marketer

What does brand loyalty look like today? How do customer experience and artificial intelligence take shape in practice versus theory? And are consumers really ready for chatbots? We'll delve into all of this and more.

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Infographic Perception versus Reality

Customer journey - points along the path to the final destination - can still be the underlying visualization of this infographic moving from top to bottom

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Customer Intelligence Brief: The Data Science Behind Customer Loyalty

Customer intelligence is simply everything you know about a customer – from websites, transactional databases, third-party databases, call center interactions and social media.

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How to Turn a Lost Bag into a Very Positive Experience

Imagine a world where your customer is completely connected, from the moment they do their first search through their experience in the airport, on the plane...

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Reimagining The Customer Journey

Webinar: 3 strategies for driving loyalty through richer personalization - learn how a truly personalize customer experience. Reimagine the customer journey

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3 Secrets To 4X conversions

Omni-Channel personalization webinar where we share the best-kept secrets for brands in connecting with the modern customer. Learn how to increase uplift, and optimise web and mobile channel spend.

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What Keeps CMOs Up At Night?

The more you know your customer, the more value you can provide. Each journey with you is unique, and every step holds an opportunity for you to engage with your customer beyond their expectations.

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Personalization without people

In the age of the connected consumer, marketers need to strike a balance between personalization and autonomy. Boxever data indicates that consumers are far more willing to purchase certain items without human interaction.

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Boxever Product Overview

Boxever helps you deliver an omnichannel personalized customer experience at every stage of the customer journey. It works with your marketing cloud, digital commerce and customer loyalty systems to orchestrate [...]

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What Millennials Think

As millennials age into the core purchasing population, many previous trends and roadblocks are shifting. According to the U.S. Chamber of Commerce, the annual direct purchasing power of millennials exceeds $200 billion [...]

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Reaching the Connected Customer

Travelers are walking a tight rope when it comes to interacting with brands and the battle for personalization. Not only are customers as a whole buying differently today, but also they each have different purchasing habits [...]

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Customer Intelligence Takes Flight

Every day, Travel brands are striving to stand out in a crowded competitive landscape. Learn how Best-In-Class Companies are using Actionable Insights and Context to Enhance the Customer Experience that today’s traveler expects.

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6 Personalization Best Practices To Drive Revenue And Inspire Loyalty

Traveler want offers relevant to their needs and preferences. Use these 6 personalization strategies in your marketing to drive sales and keep your customers coming back.

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The Rise of Relevance and Customer Intelligence

Every time a traveler considers taking a trip, airlines, hotels and online travel agents (OTAs) have a tremendous opportunity to become a trusted partner and earn more business.

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Infographic: The Rise of Relevance and Customer Intelligence

What do travellers want from airlines and other providers? A better experience, through more relevant information.

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The Psychology Of Customer Experience

Our latest report looks at the impact behavioral science and psychology have on the customer experience to help travel brands better understand the minds of their customers.

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Who are generation Z and how can we market to them effectively?

As Generation Z take some of the spotlight away from Millennials and force brands into changing strategies, we look at what this new generation looks like and how can we, as Travel Brands [...]

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Infographic: Change Is In The Air

How do customers see the future of travel technology? Download this Infographic to learn how your travelers are adapting to the ever-changing landscape of technology related to the travel industry.

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Change is in the Air

Future success requires airlines and travel retailers to gain a deeper understanding of how customers feel about the end-to-end experience today – from the moment they start considering a trip to when they reach their destination – and what travelers expect and are most likely to willingly adopt in the future.

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Find out what the big deal is

Can big data and predictive analytics really take your marketing to the next level? Yes. The impact it can make is impressive! Download our latest infographic to find out why these buzzwords are making waves.

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How to Avoid Ad Blocking Apps?

Want to make sure your message is actually being seen? With this infographic, learn how hyper-personalization is going to dramatically change the way providers engage with, and shape their offers around, each individual customer.

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How Americans Take Vacation?

Americans like to work hard. This is no surprise by now as count-less studies have tracked the saddening facts of US holidays. Learn about the travel habits of Americans. Those who do take vacation, and those who don't. The results might surprise you.

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Spotlight On Travel E-commerce

In an age of increasingly plentiful customer information, the quest to create a truly individual and personal digital experience has become the gold standard for brands across industries. A digital retailer can now use cues taken from data around earlier brand interactions to identify the preferences of a customer [...]

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The Habits Of Travel Bookers: How Americans Take Vacation

It’s all too clear that Americans still take the all-work no-play approach to vacation as the average number of days taken by U.S. workers continues to decline. This report looks into the seasonal travel habits of Americans smart enough to take time off, from when they book to where they go.

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The Habits of Travel Bookers: What Travel Brands Can Learn From Behavioral Economics

In the digital age of limitless choices, consumer decision making has become even more difficult. Behavioral economics, the study of how and why we make choices, can teach travel marketers new ways to understand travel bookers [...]

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The Power of Decision Engines

Download this informative eBook to learn more about today's decision engines and how they have the power to turn customer data into action.

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History of Personalization

Personalization" is a 21st century buzzword resonating across various verticals and geographies, but the travel and hospitality sectors are at the cutting edge when it comes to technology. This report takes a closer look at the business and technical environment that prompted this focus on personalization and the factors which will determine how it will develop in the coming years.

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The Data-sharing Disconnect Between Travelers & Travel Brands

There's a major trust issue brewing between brands and consumers that is damaging customer loyalty and negatively impacting retailers' ability to sell products and services. Download the infographic to see the results captured from a survey of more than 500 travelers.

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Grounded by Untargeted Marketing

This report — based on a survey of more than 500 travelers — looks at the state of travel marketing and provides vital information for marketing, e-commerce, and customer experience executives seeking to advance and contextualize customer communications and marketing efforts.

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Personalized Marketing Journey

Take a trip through our personalized marketing journey to see how Boxever collects data, provides hyper-personalized marketing and creates greater customer loyalty for thousands of travel customers every day.

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The Data-Sharing Disconnect

There’s a major trust issue brewing between brands and consumers that is damaging customer loyalty and negatively impacting retailers’ ability to sell products and services.

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Flying Forward

Each year, the airline industry finds more innovative ways to enhance the passenger experience, boost revenue, and adapt to stay competitive in a constantly changing global marketplace.

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The State of Wearable Tech – Market Realities and Consumer Attitudes

With a new device type comes new opportunities for brands to engage with and market to their prospective & current customers.

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Intelligent Cart Recovery

Don't just remind customers of the flight they left in their shopping cart - remind them of the trip they're looking to take. Watch the video to learn more.

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The Rise of Predictive Marketing in Travel

57% of marketers site 'better understanding of their customers' as the primary reason they're investing more in data collection. Download to learn more.

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The Habits of Travel Bookers

The report examines: What are the reasons behind shopping cart abandonment in travel? What are the rising ecommerce trends in mobile and user experience? What are best practices and strategies for recovering revenue from cart abandoners?

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2015 Digital Travel Benchmarking Report

Travel companies' biggest challenge in 2015; Data analytics - is it working effectively for travel companies? Booking online, what is working, and what needs improvement? How effective use of your data could transform your travel business

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The Future of Personalization in Travel Report with Skift

What's ahead for personalization in the travel industry? This report, authored by Skift and sponsored by Boxever, takes a look at current trends and future opportunities for travel companies to engage more effectively with their customers [...]

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5 Tips – Customer Acquisition

Running an airline is a huge logistical operation; a constant conveyor belt of moving planes and passengers, transporting hundreds of thousands of people and their luggage across the world, every day. However, look at the industry [...]

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4 Steps – Customer Retention

Imagine all the touchpoints a traveller encounters when flying with an airline. First there’s the website, then check-in, the in-flight service, the customer service department, social media. Each of these different touchpoints collects [...]

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Big Data in Travel Survey Report

Big data buzzwords inundate tech and travel conversations alike. And, like social media in it’s early days, travel retailers recognize they need to pay attention to big data – and as this study found, big data ranks high in the priorities [...]

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Big Data in Travel Infographic

Big data is a big deal in travel, as the 2014 Big Data in Travel Study revealed. This infographic includes key takeaways from the survey & accompanying report [...]

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Personalization in Travel

Personalization may be one of the most important, digitally-enabled marketing advances of all time. The ability to track and collect customer data throughout the inspiration, booking, travel, and post-travel experience gives airline [...]

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Loyalty in Travel

So here is a question for airline and travel marketers: How exactly would you define “customer loyalty” in this day and age? In theory, it’s the art and science of retention. In practice, however, customer loyalty [...]

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Intelligent Cart Recovery Infographic

Why do shopping carts go abandoned in travel and how can personalization & predictive marketing help recoup otherwise lost purchases? This infographic explores this topic in detail [...]

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State of the Cart

It is hard to imagine a more complex and frustrating marketing challenge than the abandoned travel cart. All of that revenue — billions by some estimates — is left sitting there, one or two clicks away from completed transactions. [...]

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Intelligent Cart Recovery Datasheet

Approximately 80% of online shopping carts go abandoned on travel web sites. Using Boxever’s Intelligent Cart Recovery Solution, you can instantly retarget customers who have abandoned products in their online shopping cart with highly [...]

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