Boxever Survey Reveals Disconnect between Marketers and Consumers When It Comes to Building Brand Loyalty

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Findings from 500 combined marketers and consumers debunk expectations versus reality on key topics driving the modern marketer’s agenda: AI, Personalization, and CX

DUBLIN and NEW YORK – (December 12, 2016) – While today’s brands are laser-focused on trying to create exceptional customer experiences in an always-on, omni-channel world, a recent survey from Boxever reveals that there’s an apparent disconnect between marketers and consumer when it comes to truly understanding consumer preferences. The Boxever survey takes a closer look at consumers’ and marketers’ perceptions around brand loyalty to define a clearer view of expectations versus reality for the modern marketer.

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Flybe Reimagines Customer Experience with Boxever

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Airline selects Boxever’s Customer Intelligence Cloud to increase revenue and deliver a smarter customer journey

DUBLIN & NEW YORK — (October 6, 2016)Boxever, the leader in omnichannel personalization for airlines and travel retailers, today announced that Flybe, Europe’s largest regional airline will now leverage Boxever’s best-in-breed technology for a holistic approach to its customer journey through machine learning and real-time data analytics.

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Viva Aerobus Selects Boxever to Drive Deep Customer Insights

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Leading Mexican low-cost airline leverages Boxever’s Customer Intelligence Cloud for richer insights and more personalized interactions with Customers

DUBLIN & WYCKOFF, N.J.–(BUSINESS WIRE)–Boxever, the leader in omni-channel personalization for airlines and travel retailers, today announced that Viva Aerobus will now be leveraging Boxever’s Customer Intelligence Cloud to capture, analyze and act upon its Customer data.

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Boxever Appoints John Callan as Vice President of Marketing

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Former Qlik Executive Will Drive Growth for Data Science Company as it Scales Globally

Dublin, Ireland – [May 18, 2016] – Boxever, the leader in data science and omni-channel personalization for airlines and travel companies, hired John Callan as vice president of marketing. Callan, a product marketing and analytics expert with more than 15 years of experience, joins Boxever following marketing leadership positions at Qlik, TIBCO Spotfire and PTC.

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Boxever Appoints David Kern to Drive Global Expansion

Following Recent Funding, Leading Data Science Company Expands Global Leadership

Dublin, Ireland – [Feb. 9, 2016] – Boxever, the leader in data science and omni-channel personalization for airlines and travel companies, has hired David Kern as vice president, global sales. Kern, who will be tasked with driving the company’s continued global expansion, joins Boxever following sales leadership positions at Episerver, KeyedIn and Epicor.

“The travel industry is hungry for solutions that will help drive personalization and ultimately improve customer experience,” said Dave O’Flanagan, CEO and co-founder of Boxever. “Boxever’s platform positions our company to lead the data science revolution in travel. David will build on our recent successes in the Americas and continue to drive sales globally.” 

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Boxever raises additional $12M to continue Global Expansion

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Dublin, Ireland – [Jan. 20, 2016] – Boxever, the leader in data science and omni-channel personalization solutions for airlines and travel companies, announced today that it has closed a series B round of funding. The financing follows a successful period for Boxever, which saw the company achieve 463 percent compound revenue growth and add a significant number of global travel brands to its customer base, including Emirates, Cebu Pacific, Alitalia, AeroMexico, Brussels Airlines and Aer Lingus. The recent round was funded by current investors Polaris Partners, Frontline Ventures and others, with additional debt funding from Silicon Valley Bank. This brings the total investment in Boxever to $22M.

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Boxever Appoints Frank McCracken as Vice President, Customer Success

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Dublin, Ireland – October 20, 2015 – Boxever, the predictive marketing and customer intelligence platform for travel companies, has hired Frank McCracken as Vice President, Customer Success. McCracken, a savvy sales and operations leader with more than 20 years of experience in software as a service companies, joins Boxever after years of serving in leadership roles at Marketo, Appirio, SaaSPoint and Salesforce.

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Press Release: Travelers Overwhelmed by Irrelevant Communications from Airlines, Hospitality Providers, and Travel Companies

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62% of consumers will ignore travel brands after receiving offers that don’t correspond with where they are and what they are doing, according to Boxever Survey 

Boston, Mass. – July 14, 2015 – Consumers are growing increasingly frustrated with the amount of untargeted marketing offers sent by airlines and travel providers, according to a Boxever survey of more than 500 travelers. In fact, for 55% of consumers and 58% of business travelers, three out of every four travel offers received are completely irrelevant to their needs and preferences.

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Press Release: Consumers Losing Confidence in Retailers’ Ability to Effectively Leverage Personal Data, According to Boxever Survey

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56% of consumers want retail offers tailored to interests and needs, but 49% don’t want to share the necessary information

Boston, MA – June 2, 2015 – Consumers demand personalized, timely, and contextual offers from retailers, but are hesitant to share the necessary personal information, according to a new report from Boxever. For example, of the 507 consumers surveyed by Boxever, more than 60% indicated they prefer offers that are targeted to where they are and what they are doing, but 62% said that they do not want retailers tracking their location.

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Press Release: Boxever Takes Off in North America & InterRail Selects Boxever

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Customer Intelligence and Predictive Marketing Startup Partners with U.S.-Based InterRail

Boston, MA – April 15, 2015 – Boxever, the Dublin-based predictive marketing and customer intelligence company for travel retailers, has expanded into the U.S. and landed its first North American customer, InterRail, LLC. This expansion builds on the company’s success in the global market and adds to its impressive customer portfolio of travel leaders, including Air New Zealand, Ryanair, and eDreams ODIGEO, some of the largest travel companies in the world.

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