Learn how global travel brands use Boxever to enable digital transformations and build stronger relationships with their customers.
Our expectation is Boxever will significantly improve customer engagement and conversion. We saw this firsthand with the initial Boxever implementation, and expect even greater results as we roll this out across all channels and brands.
eDreams ODIGEO, the world's largest online travel company in the flight sector, with more than 14 million customers in 42 countries worldwide, and five well-known brands: Opodo, Go Voyages, eDreams, Travellink and Liligo.
To improve customer experience and confidence across all of their brand sites, eDreams ODIGEO was looking for a new type of CRM & personalization solution that was designed for their volume and scale and could be implemented quickly across all brands and each distribution channel.
Boxever's single customer view combines web behavior, mobile, transactional history, email interactions, ad engagement, customer service, and more. Predictive analytics drive a decision engine that intelligently delivers messages personalized specifically for the individual customer and is integrated with eDreams ODIGEO's existing channel marketing tools, such as email, display servers, web site, and more.
Boxever's expertise in the travel industry gives them a deep understanding of the complexities of travel retailing. This logic has been built into the Boxever solution, which we believe will shorten the delivery cycle and enable us to see results more quickly.
- Hamish Rumbold, GM, Customer Value, Air New Zealand
Air New Zealand is an international and domestic airline group which provides air passenger and cargo transport services within New Zealand, as well as to and from Australia, the South West Pacific, Asia, North America and the United Kingdom.
Air New Zealand wanted to deliver more value to its customers, provide them a more tailored experience, and improve the return on our marketing spend through the use of machine learning algorithms.
Air New Zealand selected Boxever to power its real-time personalization initiative. Boxever's CRM, customer intelligence, and recommendation engine will power customized offers & engagement with customers via web, email, mobile, and in the call center.
Boxever enables us to understand our customer's shopping behaviours and purchase patterns and use this insight to personalise online and email interactions in real-time. Using Boxever is a win-win for us and our customers - we maximise up-sell and cross-sell opportunities while also delivering a better, more relevant experience to our customers.
- Christophe Chavry, Head of eCommerce at Tigerair
Tigerair is a leading budget carrier operating 45 Airbus aircraft in 50 destinations across 13 countries in Asia Pacific.
Tigerair wanted to personalise how they sell flights and other travel products to their customers in order to increase conversation and enhance the customer experience. All customer touchpoints needed to be relevant based on behaviours and purchase patterns.
Boxever's 360° Single Customer view allows Tigerair to understand customer behaviours and use these insights to personalise customer interactions. Boxever's rule-based personalisation platform powers next best action and relevant cross and up-sells.
Boxever's Big Data platform has delivered tremendous value. It has enabled us to look beyond the transaction and understand each of our passengers and relate to them individually, based on everything the system has learned about them, driving conversion and increasing relevance across every customer touchpoint.
Widerøe is the largest regional airline in Scandinavia carrying 2.5 million passengers annually and operates 460 flights daily to 47 destinations.
Widerøe strives to improve customer experience, however, it was difficult to bring all customer data together to empower its marketing and operations staff to improve its bottom line results. Widerøe wanted a simple, fast solution with very little disruption or retraining.
Boxever provided Widerøe with a 360° lifecycle view of the customer, enabling new insights into customer behaviours and anticipate their needs. Widerøe staff can now engage with the customer in real-time from contact centre right through on-line channel to cabin crew.
With Boxever, we expect to be able to better personalize the planning and booking process for each individual customer – improving our ability to serve them and growing our business as a result.
- Philipp Brinkmann, CEO and co-founder, Travelplanet24 / Tripsta
Travelplanet24 / Tripsta is an online travel agency that offers flight and ferry tickets in Greece and beyond, and ranks among the three largest online travel agencies in South Eastern Europe.
The company’s objective is to bring innovation in the way a customer thinks and feels about the booking experience, and personalize the digital touch points throughout the traveller’s experience.
Travelplanet24/Tripsta can to create a single 360-degree view of all of customers, using information from typically disparate databases. Insights & analytics drive the personalization of each customer’s experience – across web, mobile, and email.
Boxever allows us to better anticipate [customers'] needs, deliver great travel experiences, and create a uniquely personalized conversation with our clients, laying the foundation for a life-long relationship.
Real-time rail booking for Italy and Europe, it's sites include ItaliaRail, ItaliaPass, ItaliaRooms, and ItaliaDeals – encompassing transportation, accommodations, and exceptional local experiences.
Interrail's top priority is to engage and serve customers. They needed a way to recognize web site visitors in real time, and be able to communicate with them in a 1:1, personalized fashion, to deliver great customer experiences and drive business.
Boxever helps InterRail better understand where travelers are in the buying cycle and offer a smart and improved level of service. With Boxever's real-time, contextual analytics, Interrail powers custom, 1:1 marketing emails to improve acquisition, conversion and retention rates.
We have been incredibly impressed by Boxever’s speed in moving our project from execution to delivery, with remarkable results, in only a matter of months. Thanks to Boxever, we can now offer our customers even more personalized interactions, which has already resulted in a revenue uplift in the hundreds of thousands of dollars.
- Aurelius Noel, Director Commerce and Commercial IT, Viva Aerobus
Based in Monterrey, NL, Mexico, Viva Aerobus started operations on November 2006 being created with the combined expertise of IAMSA and Irelandia. It operates a fleet of 19 Airbus A320 and 2 Boeing 737-300 aircraft in 60 domestic routes within Mexico and one in the United States.