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2017 MarTech Predictions: What’s Ahead for Digital Transformation and AI?

“Reflection, which defeats the tendency to take the obvious for granted, is what gives experience value.” – Roger Martin, The Opposable Mind It’s that time of year again: prep for the holidays is in full swing, and NYE plans are being booked on the calendar. Businesses are projecting figures for the year ahead, and budgets…

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Data Scientists in Demand: Who Will Save the Day?

Watch out Superman, data scientists are the real-world corporate superheroes On the heels of Halloween, superheroes have been in our midst in no short supply. But who may be the real Clark Kents to solve the biggest modern challenge(s) – or how to solve for big data, at least? Data scientists, according to Bloomberg.

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The Devil is in the Details When It Comes to Customer Experience

Everybody’s talking about customer experience these days. Like a flashy new car or a hot new fashion label, CX is “in”. We’re proud to say we were sporting our CX gear far before it was en vogue; we recognized the power of artificial intelligence well before it was trendy. That’s why we know that the…

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How to Inspire Brand Loyalty: Not Another Hot Dog

What have hot dogs got to do with brand loyalty, you ask? I’ll tell you. Think of the connected consumer today: more rewards than they know what to do with, “members” of a seemingly endless collection of programs. From online registration to profile setup to email opt-in, you can be an exclusive, valued customer by…

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Reinventing Loyalty to Drive Improved Customer Experience

In the age of immediacy and where the consumer is king, loyalty is in trouble. We’ve moved into the era of “experience.” Each moment (across every touchpoint) with the customer is an experience in itself. The class society is alive and well…and totally in your face when it comes to travel. The more you fly…

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Flybe Reimagines Customer Experience with Boxever

Airline selects Boxever’s Customer Intelligence Cloud to increase revenue and deliver a smarter customer journey DUBLIN & NEW YORK — (October 6, 2016) — Boxever, the leader in omnichannel personalization for airlines and travel retailers, today announced that Flybe, Europe’s largest regional airline will now leverage Boxever’s best-in-breed technology for a holistic approach to its customer…

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An AI Manifesto: Why the Time is Now for Artificial Intelligence

Salesforce Einstein has ushered in a new era of AI curiosity: it wasn’t the first, and others will crop up alongside it, but the buzz these past couple of weeks is a surefire indication that companies are really considering AI as a viable technology for short term gain as well as far-fetched, long-term big ideas….

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Personalization Puts the Travel Industry Back on the Map

A recent Boston Consulting Group Perspectives article said it best: “Airlines need to get personal with their customers.” Here at Boxever, we couldn’t agree more. In fact, we’ve built our company on the promise that personalization transforms customer experiences. Superficial interactions with customers are no longer sufficient as technology innovates to empower consumers with anything…

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