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Interesting highlights from 2017

Our team reflects on customer, partner and company success in the first half of 2017. At Boxever, we’ve understood since day one that personalization is key to improved customer conversion and brand loyalty. But in the first half of 2017, we are seeing continued industry-wide acceptance of this understanding. Companies are seeking customer intelligence solutions…

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Using Data and Insight to Drive Ancillary Sales

At the recent Future Travel Experience conference in Dublin, Boxever chaired a discussion on “Leveraging AI to drive Ancillary Revenues” as part of the Co-Creation Forum. Facilitating the debate was Paul Murrell our Client Solutions Director who has over ten years of direct airline experience in using data and data science to grow ancillary sales….

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3 Ways Artificial Intelligence Is Enhancing Airline Experience

Boxever’s Dave O’Flanagan discusses the impact that Artificial Intelligence (AI) is having on the airline experience. In December 1903, a monumental event took place: Orville and Wilbur Wright flew the world’s first successful airplane. Over the years, innovations in technology have drastically changed airline capacity, speed and safety. Fast forward over 100 years and, while…

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Digital Disruption to US Financial Services

Amazon’s recent acquisition of Whole Foods caused severe disruption in the American grocery marketplace. Wal-Mart and Kroger both saw their stock lower the morning of the announcement. Not surprising though, as it had been heavily-speculated and widely-reported for years that Amazon was looking to venture into the grocery business, including home delivery and traditional bricks-and-mortar…

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Financial Services: Time to Bank on AI for CX

It’s time for the financial services industry to invest in Artificial Intelligence technology to improve customer experience. Throughout the years, financial companies have relied on technology to enhance their overall operations. Banks were early adopters of computer automation to help with backend tasks, recognizing that technology could help reduce human error and enrich overall productivity….

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Solving the Personalization Mystery: Case Closed

Struggling to solve the mystery of perfect personalization?  Recently, our team conducted a survey of B2B marketers across a variety of industries to find out how they were implementing personalization technology and techniques in their marketing strategy. And, while 80 percent of respondents said that they see the benefits of omnichannel personalization, many are struggling…

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Boxathon ’17

A few years ago, Professor John Bessant, then of the Centre for Research and Innovation Management at the University of Brighton, started a seminar on Innovation with an unusual quote. The Professor read from the first page of A. A. Milne’s ‘The World of Pooh’ – an unlikely source for innovation! The first paragraph reads:…

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Just the Ticket: How to Make Personalization Count for an Improved Customer Experience

May has always been a month of change: college graduations, weddings and the promise of warmer weather and beach vacations. For the travel industry, the start of May presents multiple opportunities to engage with both new and existing customers as they map out plans for these exciting events. But there’s another change on the horizon:…

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Boxever and Oracle: A Partnership for the Modern Marketer

As the MarTech landscape continues to evolve and new technologies are introduced, it’s crucial that vendors remember our customers’ success is the number priority. Marketers are looking for solutions that integrate with their existing technology, as it allows them to do their jobs more effectively and efficiently. At Boxever, we look for partnerships that will…

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