Boxever Blog

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8 things airline industry leaders will be doing in 2018

2018 will be a ‘coming of age’ for airlines and MarTech. We’ve gleaned these insights from our global client roster (the world’s most innovative airlines) and from being in the customer’s shoes on a regular basis. So, it’s safe to say we know a thing or two about travel and the technology driving customer experience…

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7 Tips on Creating World-Class Customer Experiences Learned Through Partnering with Aer Lingus

I’m often asked how our global clients create best-in-class customer experiences for their passengers and, from working with them, Aer Lingus is a great example of a travel brand that is getting it right. As the first and only Irish carrier to receive a 4-Star rating from Skytrax, the world’s leading airline and airport rating…

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Financial Services: Ready to Bank on Personalization? 

If you work in the financial services industry, you might feel a bit like Dorothy after she landed in Oz. Change is everywhere – especially when it comes to customer expectations. The modern customer is expecting convenient, personalized interactions with their bank, especially when it comes to online and mobile interactions. So how can banks…

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Shopping for Consumer Data: Amazon and Whole Foods

Amazon’s acquisition of Whole Foods is giving the e-commerce giant a gold mine of consumer data. Boxever shares how brands can use offline and online data to enhance customer interactions. Amazon’s $13.7 billion acquisition of Whole Foods Market Inc. has been the talk of the town over the past few weeks. While many industry experts are commenting on…

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Micro-moments: What can you do with five seconds or less?

Dermot O’Connor, vice president of product & co-founder at Boxever, shares advice on creating successful micro-moments. Five seconds. In the age of content overload, sometimes that’s the only amount of time you have to make an impression on a customer. Regardless of whether a customer is researching a purchase on your website or browsing through…

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Lessons Learned: Designing Modern Enterprise Software at Boxever

Traditionally speaking, enterprise software hasn’t always been at the forefront of exhibiting cutting edge user experiences, and it is easy to see why. Bloated software created by siloed, engineering led teams and a lack of understanding of users, means mature enterprise applications are often bulky, inflexible and difficult to use. However, the rules have changed…

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