Boxever Blog

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7 Tips on Creating World-Class Customer Experiences Learned Through Partnering with Aer Lingus

I’m often asked how our global clients create best-in-class customer experiences for their passengers and, from working with them, Aer Lingus is a great example of a travel brand that is getting it right. As the first and only Irish carrier to receive a 4-Star rating from Skytrax, the world’s leading airline and airport rating…

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Financial Services: Ready to Bank on Personalization? 

If you work in the financial services industry, you might feel a bit like Dorothy after she landed in Oz. Change is everywhere – especially when it comes to customer expectations. The modern customer is expecting convenient, personalized interactions with their bank, especially when it comes to online and mobile interactions. So how can banks…

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Shopping for Consumer Data: Amazon and Whole Foods

Amazon’s acquisition of Whole Foods is giving the e-commerce giant a gold mine of consumer data. Boxever shares how brands can use offline and online data to enhance customer interactions. Amazon’s $13.7 billion acquisition of Whole Foods Market Inc. has been the talk of the town over the past few weeks. While many industry experts are commenting on…

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Micro-moments: What can you do with five seconds or less?

Dermot O’Connor, vice president of product & co-founder at Boxever, shares advice on creating successful micro-moments. Five seconds. In the age of content overload, sometimes that’s the only amount of time you have to make an impression on a customer. Regardless of whether a customer is researching a purchase on your website or browsing through…

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Lessons Learned: Designing Modern Enterprise Software at Boxever

Traditionally speaking, enterprise software hasn’t always been at the forefront of exhibiting cutting edge user experiences, and it is easy to see why. Bloated software created by siloed, engineering led teams and a lack of understanding of users, means mature enterprise applications are often bulky, inflexible and difficult to use. However, the rules have changed…

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Interesting highlights from 2017

Our team reflects on customer, partner and company success in the first half of 2017. At Boxever, we’ve understood since day one that personalization is key to improved customer conversion and brand loyalty. But in the first half of 2017, we are seeing continued industry-wide acceptance of this understanding. Companies are seeking customer intelligence solutions…

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Using Data and Insight to Drive Ancillary Sales

At the recent Future Travel Experience conference in Dublin, Boxever chaired a discussion on “Leveraging AI to drive Ancillary Revenues” as part of the Co-Creation Forum. Facilitating the debate was Paul Murrell our Client Solutions Director who has over ten years of direct airline experience in using data and data science to grow ancillary sales….

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3 Ways Artificial Intelligence Is Enhancing Airline Experience

Boxever’s Dave O’Flanagan discusses the impact that Artificial Intelligence (AI) is having on the airline experience. In December 1903, a monumental event took place: Orville and Wilbur Wright flew the world’s first successful airplane. Over the years, innovations in technology have drastically changed airline capacity, speed and safety. Fast forward over 100 years and, while…

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The Journey to True 1:1 Personalization

At Boxever, we’ve talked to our customer about a ‘Personalization Maturity Curve’ to illustrate a company’s journey towards achieving true, one to one personalization at scale. We’ve found that organizations are starting to explore how to use their data better and more productively for customers. From our experience in the travel space, we’ve observed that…

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Digital Disruption to US Financial Services

Amazon’s recent acquisition of Whole Foods caused severe disruption in the American grocery marketplace. Wal-Mart and Kroger both saw their stock lower the morning of the announcement. Not surprising though, as it had been heavily-speculated and widely-reported for years that Amazon was looking to venture into the grocery business, including home delivery and traditional bricks-and-mortar…

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