Boxever Blog

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7 Tips on Creating World-Class Customer Experiences Learned Through Partnering with Aer Lingus

I’m often asked how our global clients create best-in-class customer experiences for their passengers and, from working with them, Aer Lingus is a great example of a travel brand that is getting it right. As the first and only Irish carrier to receive a 4-Star rating from Skytrax, the world’s leading airline and airport rating…

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Financial Services: Ready to Bank on Personalization? 

If you work in the financial services industry, you might feel a bit like Dorothy after she landed in Oz. Change is everywhere – especially when it comes to customer expectations. The modern customer is expecting convenient, personalized interactions with their bank, especially when it comes to online and mobile interactions. So how can banks…

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3 Ways Artificial Intelligence Is Enhancing Airline Experience

Boxever’s Dave O’Flanagan discusses the impact that Artificial Intelligence (AI) is having on the airline experience. In December 1903, a monumental event took place: Orville and Wilbur Wright flew the world’s first successful airplane. Over the years, innovations in technology have drastically changed airline capacity, speed and safety. Fast forward over 100 years and, while…

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Rethinking Channels: What Marketers Need to Know to Change the Way They Interact with Customers

Customer centricity is the key to bridging the divide between channel silos for marketers today, requiring both structural, organizational change and technology innovation alike What comes first, the chicken or the egg? For many marketers, rethinking channels is just as cyclical of a thought process as answering that age-old adage – and equally as difficult…

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