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Financial Services: Time to Bank on AI for CX

It’s time for the financial services industry to invest in Artificial Intelligence technology to improve customer experience. Throughout the years, financial companies have relied on technology to enhance their overall operations. Banks were early adopters of computer automation to help with backend tasks, recognizing that technology could help reduce human error and enrich overall productivity….

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Solving the Personalization Mystery: Case Closed

Struggling to solve the mystery of perfect personalization?  Recently, our team conducted a survey of B2B marketers across a variety of industries to find out how they were implementing personalization technology and techniques in their marketing strategy. And, while 80 percent of respondents said that they see the benefits of omnichannel personalization, many are struggling…

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Just the Ticket: How to Make Personalization Count for an Improved Customer Experience

May has always been a month of change: college graduations, weddings and the promise of warmer weather and beach vacations. For the travel industry, the start of May presents multiple opportunities to engage with both new and existing customers as they map out plans for these exciting events. But there’s another change on the horizon:…

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Why Now Is the Time for Airlines to Put Their Customers First – with Data

From flight delays, cancellations, computer outages and complications with overbooking, the same customer service issues that have plagued the airline industry for years continue to make headlines. Just this month, three of the largest US carriers faced major backlash due to overbooking issues and massive flight delays. If the past few weeks has taught us…

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Quality Innovation In the Cloud at Boxever

While not the glitzy end of Boxevers’ business, I’d like to discuss a small piece of innovation, which enables us, a startup in Dublin, to punch above its weight and drive innovation that delivers for our customers. Delivering Personalization at Scale As the head of Quality at Boxever, I have the pleasure of leading a small…

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Boxever Personalization Survey: Find out what’s standing in the way of true 1:1 interactions for your business

Personalization has a way to go before we see true 1:1 interactions across every industry. For many companies, prior investment in channel-centric technologies means having to take a step backwards before moving forward into cross-channel support. “Historically, firms sourced digital experiences software in silos. Although they now focus on multi-device contextual experiences, 61% lack the…

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The Personalization Workout: A Strategy for Long Term Success

Ahead of our webinar on Thursday, we’re sharing three tips to get your personalization strategy in shape.  Every spring, gyms and fitness classes see a surplus of new customers, all of whom are hoping to get in shape ahead of the upcoming beach season. And while these individuals understand the benefits of a healthier lifestyle,…

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Close the Loop Today: The Real Reason You Have Yet to See The True Value of Personalization

Better customer experience (CX) through personalization drives more revenue. We’ve seen this time and again with Boxever customers. Yet, despite the variety of marketing cloud technologies available, and the advances in data analytics platforms and software, most businesses still struggle to provide personalization that is cross-channel, real-time and contextual today. Fewer still have been able…

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